CONTACT
How can we help?
Pick the channel that fits your question. Both are available here on the web and in the app under Profile → Settings → Support.
EMAIL SUPPORT
Talk to the team
Send a message through our secure contact form. We do not publish a public inbox — replies go to the email on your academy account.
⏱ Response ETA: 24–48 hours
Recommended for
- Detailed or multi-step problems (billing, refunds, account access)
- Privacy & data requests (GDPR export / deletion)
- Safety, moderation, and verification that needs a human review
- Feedback, partnerships, or anything you want documented on our side
Open email support →
AI SUPPORT
Dalton assistant
Chat with our AI assistant for instant answers — trained on the Help centre, academy policies, and how the app works on web and iOS.
⚡ Response ETA: under 1 minute
Recommended for
- Simple how-to questions (events, media, profile, settings)
- Finding features or learning what the academy offers
- Quick policy or subscription summaries
- Deciding whether you need email support for a harder issue
Open AI assistant →
Not sure? Start with the AI assistant — it will point you to email support when a human is needed.